Shaping CX as a Game Changer for Improved Business Outcomes
18 October 2019 - Four Seasons Hotel, Mumbai



Gold Partners

Silver Partner

The implication of Artificial Intelligence in CX can result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, to make it feel natural to customers.

Customers expect a unified experience and are disappointed – and vocal – when companies fail to deliver. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touch points.

The AI for CX Forum is the platform that addresses the broadening definition of Customer Experience and where AI sits within that. Join us to learn the latest implementation case studies on turning data into high-impact customer insight, customer service makeover and facilitating true Omni channel, alternating with taking part in high-level discussions on sustainable CX innovation strategy for the future.

Thought Leaders

Ajay Nambiar

Head- Customer experience

L&T Realty

Amit Lall

Head - Workplace Solutions


Ankur Arora

Director- Digital Transformation


Arindam Biswas

Head- Digital Intelligence COE

FedEx India

Chetan Dixit

Head- BI & Analytics


Giridhar Vemuganti

Head - Customer Service Operations

Tata CliQ

Harshit Desai

Head - Customer Experience, Alliances & Automation

Aditya Birla Finance Ltd.

Prakash Dadlani

Sr. Vice President - Customer Centricity

Aditya Birla Group

Rajesh Chandran

Head - Customer Experience Asia Pacific


Sankaran Venkataramanan

Senior Vice President O&T


Subhadip Saha

Head of Digital Innovation - Mobility Banking & Emerging Technology


Udhav Halgeri

AVP - Insights and Consumer Strategy

Sony Pictures Networks India

Vishal Sampat

AVP - Customer Experience

Axis Bank

Learning Outcomes:

At the summit, learn how AI is applied to CX, and explore use cases for how leading edge companies are already reaping benefits from AI applications in customer experience.
  1. Delivering a seamless experience, regardless of the channel a customer chooses to use
  2. Understanding how to use artificial intelligence to deliver a fantastic experience
  3. Setting up a sustainable AI eco-system which will allow you to reap benefits in the long run with minimal input and maximal output
  4. Discovering where to integrate AI into your CX strategy to get the biggest returns for your customers and your investment
  5. Identifying and shape your customers' needs to ensure that you are at the forefront of your industry's CX transformation
  6. Unlocking the real business value in your customer data

Who should not miss?

Senior leadership professionals in the areas of:

Customer Experience

Digital Transformation

Artificial Intelligence

Digital Customer Experience


Customer Data and Analytics

Customer Services

Customer Support

Customer Relationship

IT Leaders Supporting CX Initiatives

Pricing Details

TILL 6 September 2019

1 Delegate - Rs. 10,000 + Taxes

3 Delegate - Rs. 25,000 + Taxes

5 Delegate - Rs. 40,000 + Taxes


1 Delegate - Rs. 12,500 + Taxes

3 Delegate - Rs. 30,000 + Taxes

5 Delegate - Rs. 45,000 + Taxes


Four Seasons Hotel Mumbai

1, 136, Dr E Moses Rd,
Gandhi Nagar, Upper Worli, Worli,
Mumbai, Maharashtra 400018