Shaping CX as a Game Changer for Improved Business Outcomes
18 October 2019 - Four Seasons Hotel, Mumbai


Days
Hours
Minutes
Seconds

EVENT SPONSORS


Gold Partners





Silver Partner



The implication of Artificial Intelligence in CX can result in re-imagined customer experiences and end-to-end customer journeys that are integrated and more personal, to make it feel natural to customers.

Customers expect a unified experience and are disappointed – and vocal – when companies fail to deliver. AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touch points.

The AI for CX Forum is the platform that addresses the broadening definition of Customer Experience and where AI sits within that. Join us to learn the latest implementation case studies on turning data into high-impact customer insight, customer service makeover and facilitating true Omni channel, alternating with taking part in high-level discussions on sustainable CX innovation strategy for the future.




Thought Leaders

Ajay Nambiar

Head- Customer experience

L&T Realty


Amit Lall

Head - Workplace Solutions

Sodexo


Ankur Arora

Director- Digital Transformation

Sodexo


Arindam Biswas

Head- Digital Intelligence COE

FedEx India


Chetan Dixit

Head- BI & Analytics

Ola


Giridhar Vemuganti

Head - Customer Service Operations

Tata CliQ

Harshit Desai

Head - Customer Experience, Alliances & Automation

Aditya Birla Finance Ltd.

Prakash Dadlani

Sr. Vice President - Customer Centricity

Aditya Birla Group


Rajesh Chandran

Head - Customer Experience Asia Pacific

Cisco


Sankaran Venkataramanan

Senior Vice President O&T

Citibank



Subhadip Saha

Head of Digital Innovation - Mobility Banking & Emerging Technology

HDFC Bank

Udhav Halgeri

AVP - Insights and Consumer Strategy

Sony Pictures Networks India

Vishal Sampat

AVP - Customer Experience

Axis Bank





Learning Outcomes:

At the summit, learn how AI is applied to CX, and explore use cases for how leading edge companies are already reaping benefits from AI applications in customer experience.
  1. Delivering a seamless experience, regardless of the channel a customer chooses to use
  2. Understanding how to use artificial intelligence to deliver a fantastic experience
  3. Setting up a sustainable AI eco-system which will allow you to reap benefits in the long run with minimal input and maximal output
  4. Discovering where to integrate AI into your CX strategy to get the biggest returns for your customers and your investment
  5. Identifying and shape your customers' needs to ensure that you are at the forefront of your industry's CX transformation
  6. Unlocking the real business value in your customer data








Who should not miss?

Senior leadership professionals in the areas of:

Customer Experience


Digital Transformation


Artificial Intelligence


Digital Customer Experience


Marketing


Customer Data and Analytics


Customer Services


Customer Support

Customer Relationship

IT Leaders Supporting CX Initiatives




Pricing Details

TILL 6 September 2019

1 Delegate - Rs. 10,000 + Taxes

3 Delegate - Rs. 25,000 + Taxes

5 Delegate - Rs. 40,000 + Taxes

STANDARD RATE

1 Delegate - Rs. 12,500 + Taxes

3 Delegate - Rs. 30,000 + Taxes

5 Delegate - Rs. 45,000 + Taxes


Venue



Four Seasons Hotel Mumbai

1, 136, Dr E Moses Rd,
Gandhi Nagar, Upper Worli, Worli,
Mumbai, Maharashtra 400018